Multi-Day adventures: Booking and cancelation policy.

*Itineraries and two or more day adventures are considered multi-day adventures.

Payments and Reservations: Multi-Day Adventures

Payment schedule, terms may vary depending on the booking date, availability, and specific nature of the adventure.

• Payment 1: 50% deposit payment to confirm the booking.

• Payment 2: 50% payment due 60 days before the adventure departure date.

  Note: Reservations made within 60 days require full payment at booking.

  To secure and confirm a reservation for any of our multi-day adventures, full payment (100% of the total booking amount) is required.

  Failure to pay on time the second payment may result in cancellation of the reservation and forfeiture of the 50% deposit.

  In case of an unexpected emergency, guests must contact us by email within 7 calendar days of the due date. Any extension is subject to Baja Adventures' approval. After 7 calendar days without payment or contact, the reservation may be canceled and the deposit forfeited.

Cancellations by the Client :

The 50% deposit (payment 1) is non-refundable, however;

• More than 90 days before the adventure
  If you cancel more than 90 days before the adventure start date, your non-refundable deposit may be converted into a Baja Adventures credit valid for 12 months from the original adventure start date for any of our adventures.

• 89 to 4 days before the adventure
  No refunds are available. However, the reservation may be transferred to another participant. The replacement participant must complete all required pre-expedition form and meet the applicable participation requirements. The original guest is responsible for finding the replacement participant and for ensuring that any outstanding balance is paid. To request a transfer, please contact us at reservations@bajaadventures.com, explaining the circumstances.

• 3 days or less before the adventure
  No refunds, transfers, credits, or client-requested date changes are available. All payments are considered final and non-refundable.

To request a cancellation, transfer, or eligible date change, please contact us at reservations@bajaadventures.com,

Cancellation by Baja Adventures

If Baja Adventures must cancel your entire adventure and is unable to provide an appropriate rescheduled date or alternative adventure, you may choose between:

• Option 1: A full refund of payments made.

• Option 2: Transferring the full amount paid toward another Baja Adventures experience.

This policy is separate from itinerary changes or activity cancellations caused by weather, sea conditions, or other circumstances affecting the safe operation of individual activities.

Weather & Sea Conditions

Our expeditions operate in natural environments, and safety always takes priority. Weather and sea conditions may require us to change departure times, modify the order of activities, substitute an activity, reschedule an expedition, or adjust the itinerary.

When weather or sea conditions prevent a scheduled activity from operating safely, Baja Adventures will determine the most appropriate alternative based on the forecast, conditions, and operational availability.

Depending on the circumstances, we may:

1. Reschedule the affected activity based on the availability of both the guest and Baja Adventures.

2. Exchange the affected activity for another suitable Baja Adventures experience, with any applicable price difference refunded or charged accordingly.

3. When neither option is possible, issue a credit for the value of the affected activity, valid for 12 months.

Weather-related modifications to individual activities do not constitute cancellation of the entire multi-day itinerary when other scheduled activities or suitable alternatives can still be provided.

Client-Requested Rescheduling & Modifications (Multi-Day adventures)

More than 90 days before the adventure:
One date change may be requested at no additional charge, subject to availability.

89 to 61 days before the adventure:
One date change may be requested, subject to availability, with an administration fee equal to 25% of the total adventure price.

60 days or less before the adventure:
Client-requested date changes or modifications are not permitted.

Only one date change is permitted per booking. Once a reservation has been rescheduled, no additional date changes will be accepted.

*Cancellations, transfers, rescheduling, and modifications of your adventure must be processed and notified exclusively via email to reservations@bajaadventures.com. Requests made by phone, text message, or WhatsApp will not be accepted.

One day adventures: Booking and cancelation policy

Payments and Reservations: One-Day Adventures

To secure and confirm a reservation for any of our one-day adventures, full payment (100% of the total booking amount) is required at the time of booking.

Payment terms may vary depending on the booking date, availability, and specific nature of the adventure.

Note: All reservations are subject to availability and only are considered confirmed only once full payment has been received and confirmation has been issued by Baja Adventures.

Refunds and Changes: One-Day Adventures

Cancellations or Rescheduling Requests Made 15 or More Days Before Departure

• Option 1 — Partial Refund: Receive a refund of 50% of the total booking amount. The remaining 50% is non-refundable, as it covers reservation management, operational planning, and the allocation of limited expedition spaces.

• Option 2 — Rescheduling: Apply 100% of the original payment toward rescheduling the same or another adventure within 6 months of the original reservation date, subject to availability and confirmation by Baja Adventures. Please note: Each reservation may be rescheduled only once. Any additional rescheduling requests will not be accepted.

Cancellations Made Less Than 8 Days Before Departure

Cancellations made less than 8 days before the scheduled adventure are 100% non-refundable, and rescheduling is not permitted.

However, guests may transfer their reservation to another participant for the same adventure and departure date at no additional cost.

To request a transfer, please contact us at reservations@bajaadventures.com, explaining the circumstances. The replacement participant must complete the required pre-expedition questionnaire with their personal information before departure.

All cancellations, rescheduling requests, booking modifications, and participant transfers must be submitted exclusively via email to reservations@bajaadventures.com.

Requests made via WhatsApp, phone calls, text messages, or social media will not be accepted or considered valid. All changes are subject to availability, applicable booking conditions, and written confirmation from Baja Adventures.

Cancelation by Baja Adventures: One day adventures

If Baja Adventures must cancel an adventure for any reason we will inform you as soon as possible. Your payment will be fully refunded or transferred to another adventure of your preference.

Cancellations Due to Forecast: One day adventures

• Option 1: The adventure could be rescheduled based on the availability of both the client and Baja Adventures.

• Option 2: You may exchange your adventure for one of our other day adventure options, with the cost adjusted accordingly; any difference will be refunded or charged as necessary.

• Option 3: A transferable voucher with the adventure value will be issued for the full value of your adventure payment, which can be used within 12 months.

• Option 4: Rescheduling & Shortened Adventure Policy (Weather-Related)

If guests are informed in advance of suboptimal weather or sea conditions and choose to reschedule their marine adventure to an alternative date where only an afternoon departure is available, the experience may be shorter in duration (approximately 4–5 hours) due to existing morning operations. In this case, the original adventure price remains unchanged. This is because accommodating an additional departure on the same day requires a double operational shift for our crew, vessel, and logistics team, including extended working hours and full operational readiness.

By confirming the rescheduled date, guests acknowledge and accept these conditions. Baja Adventures prioritizes safety, crew welfare, and responsible operations while offering the greatest possible flexibility under variable marine conditions.

Important notes for any booking or cancelation

by participants or Baja Adventures:

• By paying your deposit, you accept these Terms and Conditions.

• All payments made via bank card will incur an additional 3.5% fee (bank fees).

• All bank transfers must follow our banking instructions (the client is responsible for all bank transfer charges).

• If you or anyone in your party cancels for illness or family emergencies, we cannot refund any payments or deposits.

• Refunds will be issued based on amounts received; please note that bank conversion rates may vary and discrepancies due to these rates or bank policies are not our responsibility.

• The dates January 1st, February 14th, December 25th, and December 31st are reserved exclusively for private groups. Individual bookings or smaller groups are not accepted on these dates to maintain exclusivity and ensure optimal service.

• If a trip cannot proceed due to major force events (e.g., pandemics, hurricanes, tropical storms…), payments are non-refundable but can be rescheduled based on Baja Adventures and client availability. (Gift certificate available valid for 12 months).

• Control-related cancellations: If we cancel a trip for reasons within our control, you will receive a full refund for all amounts paid to us.

• Unforeseen circumstances: In cases of cancellation due weather conditions, natural disasters, political unrest, or other unforeseen events beyond our control, we will reschedule your adventure or exchange for another one.

• Mental state: Participants appearing intoxicated will not be allowed to join and will lose their payment in full.

• Non-attendance: Not showing up or arriving more than 30 minutes late will result in a last-minute cancellation with no refund issued.

• Waiver of liability: Participants must complete a liability waiver form before starting activities; refusal results in a last-minute cancellation with no refund.

• Tips for guides/captains are not included in stated prices and must be given in cash.

• Stated prices do not include taxes.

• We are not responsible for any additional costs incurred as a result of cancellations, including flight changes, ticket fees, or lost vacation time.

  Participants Code of Conduct:

  Baja Adventures is deeply committed to protecting the unique culture, biodiversity, and ecosystems of the Baja California peninsula. To uphold these values and ensure responsible, safe, and respectful tourism, the following policy applies to all “One day, multi-day, bespoke and private adventures”.

  Right of Admission and cancellation

  Baja Adventures reserves the right to refuse admission or cancel bookings for any individual or group whose actions may negatively affect the local culture, biodiversity, tourism industry or natural ecosystems. This includes persons associated with illegal or suspicious business activities that could compromise the integrity of our operations or the well-being of the region. The payment of the individual will not be refunded.

  Compliance with wildlife protection regulations

  All participants must adhere to Mexican wildlife protection regulations, specifically NOM-059 and NOM-131. Failure to comply with these standards will result in denied access or removal from our activities. The payment of the individual will not be refunded.

  Health & Safety Requirements

  All participants must be physically capable of safely participating in their selected adventure. Baja Adventures reserves the right to refuse or discontinue participation when a person's health, physical limitations, or condition poses a significant safety risk to themselves, staff, other guests, or the environment.

  *Medical Conditions & Physical Limitations: Participants must disclose relevant medical conditions, injuries, physical limitations, or recent surgeries in the mandatory pre-expedition form. Depending on the activity and associated risks, medical clearance may be required. Participation cannot be guaranteed if safety requirements cannot be met.

  *Pregnancy Policy: Pregnant participants must provide a medical clearance note confirming they are fit to participate in the selected adventure, considering the potential risks to both mother and child.

  *Alcohol & Drugs: Anyone under the influence of alcohol or drugs will not be permitted to participate.

  *Communicable Illnesses: Participation may be denied if an illness poses a risk to others.

  *Mandatory Pre-Expedition Form: All participants must complete the online form before the expedition, providing accurate information about medical conditions, allergies, dietary restrictions, physical limitations, and special requirements.

  *Refusal of Participation: Participants who fail to meet these requirements, including those who arrive without required medical clearance or under the influence of alcohol or drugs, may be denied participation without a refund. Safety decisions are made by Baja Adventures based on the circumstances and the nature of the activity.Respectful behavior required

  Guests are expected to conduct themselves respectfully toward staff, local communities, wildlife, and fellow participants. Any form of harassment, discrimination, disruptive behavior, or violation of local customs and laws may result in immediate removal. The payment of the individual will not be refunded.

  Age restrictions

  For safety and legal reasons, Baja Adventures may impose minimum or maximum age limits on certain tours or activities. Admission will be denied if these requirements are not met.

  Non-transferability of bookings

  Bookings and tickets are non-transferable. If a participant cannot attend an adventure, they must contact the Baja Adventures team in advance to complete all necessary registration and form processes to participate in a future adventure. Admission will be refused if a booking is used by anyone other than the registered guest without prior authorization.

  Environmental guidelines

  All guests must follow environmental protection guidelines provided during the tour, including waste disposal, wildlife interaction protocols, and protected area regulations. Failure to comply may result in removal from the activity.

  Security measures

  Baja Adventures may implement security measures such as bag checks or equipment inspections to ensure safety and compliance with regulations.

  Force majeure and operational changes

  Baja Adventures reserves the right to cancel or modify tours due to unforeseen circumstances such as weather, natural disasters, or government restrictions. In such cases, admission policies will be applied fairly and communicated promptly.

  By enforcing these guidelines across all our adventures, Baja Adventures ensures a safe, respectful, and sustainable experience for every guest while safeguarding the natural and cultural heritage of Baja California.

  Film & production crews

  Please be advised that any filming or production activities within Loreto Bay National Park require a valid permit issued by CONANP. Before filming on our platform or fleet, our crew will request to see this permit. If the necessary permit is not presented, Baja Adventures reserves the right to prohibit the use of cameras or filming equipment on board.

  Responsible Onboard Conduct

• No smoking onboard. Smoking is permitted only on the islands where appropriate. Please collect and dispose of all cigarette waste.

• Leave no trace. Take all personal garbage and waste with you.

• Alcohol is permitted only on private expeditions, and always in moderation.

• Baja Adventures is not a party boat. Our expeditions focus on wildlife, nature, education, and responsible exploration.

  WILDLIFE ENCOUNTER DISCLAIMER

  Wildlife is wild and unpredictable. Environmental conditions—including potential El Niño effects during late 2026 and 2027—may influence water temperature, ocean productivity, food availability, wildlife distribution, migration timing, and seasonal patterns.

  Baja Adventures carefully plans and adapts each expedition based on the best available information and conditions in the field. However, no specific species encounter or wildlife sighting can ever be guaranteed.

  If you book an expedition or adventure with the objective of observing a particular species and that species is not present or cannot be safely located, no refund, reimbursement, or compensation will be provided. Wildlife movements and behavior are beyond our control, and sightings cannot be guaranteed regardless of previous observations or historical patterns.

  Our commitment is to provide the best possible expedition based on current conditions, while prioritizing wildlife welfare, responsible observation, and guest safety.

Intermediate dealer responsibilities

       By engaging in business with Baja Adventures, you understand and agree to the following responsibilities:

• Guest Agreement:
  You will ensure that all of your guests have agreed to the retail terms and conditions found on our website.

• Booking Authority:
  You are acting on behalf of your guests in making bookings for them.

• Information Provision:
  You will be responsible for informing your guests of all information and documentation required by government authorities and Baja Adventures.

• Documentation Submission:
  You will obtain the necessary information and documentation from your guests and provide it to us within the established timelines. Our online pre-expedition form is mandatory for all guests. All forms must be completed prior to the expedition in order to participate. Third-party partners selling our adventures are responsible for ensuring that their clients, or a designated representative on their behalf, complete our online pre-expedition form before the expedition.

• Compliance with Regulations:
  Ensure that all bookings comply with local laws and regulations, including those related to safety and environmental protection.

• Communication:
  Maintain clear communication with your guests regarding any changes to their bookings or relevant policies that may affect their experience.

• Customer Service:
  Provide excellent customer service to enhance the overall experience for your guests, addressing any concerns or questions they may have prior to or during their adventure.

• Feedback Collection:
  Encourage guests to provide feedback about their experiences, which can help improve our services and offerings.

• Commission:

  By agreeing to these responsibilities, you acknowledge that you will earn a commission based on your bookings.